The Avaya Aura® Presence Services provides a scalable, high-performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across entire enterprise to serve customers better. The Avaya Aura® Presence Services breaks new ground by integrating rich presence capabilities across entire spectrum of communications applications - from voice calls and instant messaging to customer service and business processes. Avaya Aura® Presence Services is a foundational element utilized by Avaya and third-party applications to collect and distribute rich Presence information and Instant Messaging (IM) capabilities throughout an enterprise. It is included as an entitlement with both Avaya Aura® Standard and Enterprise Edition. Real-time, multichannel presence information for Avaya and third-party applications