With Voice Capture, callers are prompted to record specific pieces of information when they dial in for their conference on the CONTEX Summit or Summit Olympus system. Up to six pieces of information can be collected for each conferee. This could include full name, proper spelling, company, email, and more. Once the prompts finish, the caller joins the conference. There is no need to speak directly to an operator or wait in an incoming calls queue.

• Quicker Entry into Conferences: Voice Capture eliminates the need for participants to wait for an operator’s assistance in the incoming calls queue and allows them to join their conference even faster.

• Increased Accuracy of Party Details: Operators can play a caller’s captured recordings multiple times to ensure that information is always transcribed accurately.

• Archive Caller Information: Caller information can be stored in-system for future use, eliminating the need to repeatedly transcribe regular conference participants.

• Fewer Operators Needed: With Voice Capture, a single operator can process hundreds of callers by transcribing details over the course of the conference. This means fewer operators are needed to manage services - boosting efficiency and lowering labor costs.